Refund Policy

Return eligibility

To be eligible, an item must be unused and in the same condition in which it was received. Proof of purchase is required. Contact customer service before sending anything so the order can be reviewed and the correct return instructions can be provided.

Inspection and refunds

After a return is received and inspected, the customer is notified whether the refund is approved or rejected. An approved refund is applied to the original payment method. Bank and card-provider processing times may delay when the credit appears.

Return shipping

The customer is responsible for return-shipping costs. Original shipping and return-shipping costs are non-refundable. For higher-value returns, consider a trackable shipping method or shipping insurance; receipt of an untracked return cannot be guaranteed.

Damaged or defective items

The published policy allows replacement of defective or damaged items reported within 30 days after delivery. Contact support with your order details and clear evidence before returning an item. Approved replacements are sent without an additional shipping fee.

Start a request

Use the official customer-service channel provided by the brand owner during checkout or in the order confirmation. Include the order number, delivery date, reason for the request, and photographs when the item is damaged or defective. Wait for the return instructions associated with your order before sending an item.

Policy-source note: The checkout FAQ includes a conflicting 90-day statement, while the checkout guarantee block and the dedicated refund policy both specify 30 days and unused condition. This page follows the dedicated published policy and the more specific guarantee terms.